Migrating from legacy systems to new technology can be very disruptive to a business. Not only do the users have a comfort level with their legacy systems, they also have critical information stored in these old applications. Losing that data is problematic and a dissatisfier.
BTI has developed a suite of applications and services to minimize the impact of this change and help increase the overall satisfaction with the project.
BTI’s BOLT Service Offers can help clients retain this data, simplify installation projects and help create a more positive experience for all. These unique services facilitate the migration of basic user’s name & extension data. In some, BOLT Services can enable the migration of more critical data such as user passwords, greetings and stored messages.
BOLT Services can migrate from to platforms such as:
These migration services are a unique offer in the industry. Contact the BTI team for more information regarding your project requirements.
INTERACTIVE VOICE RESPONSE (IVR)
Self-service is a growing part of the customer service equation giving customers access to important information whenever they need it, even when there are no agents available to help them.
An Interactive Voice Response (IVR) system can prompt callers with questions, “listen” to their response, find the answer and then “speak” that answer back to the caller.
BTI IVR Solutions help build the bridge between the caller and the response from the call flow design, to database integration and to final production solution. Our solutions can be fully customized or based on established design templates.
Areas of Specialty Include:
One of the core strengths of the Avaya Aura platform is its ability to route callers to the right agent to handle their needs as quickly as possible. Avaya uses best-in-class technology to handle this important task.
BTI Contact Center Solutions utilize that Avaya technology to build a customized solution for your exact business case. BTI provides in-depth planning, solution design, build out and testing to ensure