The Avaya Officelinx Messaging platform has been rebranded as Avaya IX Messaging.
IX Messaging is now Avaya’s go to product for enterprise messaging. Much more than voicemail, IX Messaging is a complete Unified Messaging solution incorporating advance features such as e-mail integration and voice to text.
The transformation from legacy voice messaging systems to unified IX Messaging can be challenging with integrations and migrations to manage.
That’s where we come in.
Buoyant Technologies, Inc. (BTI) knows Avaya IX Messaging. The BTI engineering team is an industry leader in IX Messaging implementations. We have the experience and technical expertise to drive successful implementation and migrations projects and delivery positive results for customers and the Avaya Partner community.
How can BTI help you?
Officelinx is a software application server that integrates into Enterprise Telephony environments and provides Unified Messaging/voicemail and is able to unify your voicemail with your email solution (cloud based or on premises). The messaging component of Officelinx provides a Unified Messaging (aka Voicemail) solution for customers. It works with either an Avaya provided storage solution, or integration to existing email solutions (on premise or cloud based). Many different Telephone User Interfaces (TUIs) are offered along with optional enhancements like Fax support, JITC compliance and automatic speech recognition and transcription services.
Avaya Officelinx is the perfect platform to migrate older Avaya Messaging systems such as Avaya Intuity, Audix and Modular Messaging, the CallPilot through the Nortel acquisition and Aria, Serenade and Repartee through the Octel acquisition.
Messaging and Collaboration
When Avaya acquired ESNA in 2015, it also acquired ESNA Officelinx, now Avaya Officelinx, a powerful next-generation collaboration solution that embeds real-time communications inside cloud-based business applications to improve team engagement and boost productivity, including:
- Unified messaging with voicemail that integrates voice and fax messages with email and social collaboration applications from, Google, Microsoft, IBM, and others.
- Real-time communication applications like voice and instant messaging (IM) communications, presence, click-to-call, and geo-location mapping integrated inside cloud-based business applications.
- Click-to-connect to voice conferencing and online meetings.
Officelinx interoperates with SIP or TDM based phone systems and is purpose-built to work across multiple environments simultaneously. It is available for Windows and Mac, as well as Android, iOS, Windows Phone and BlackBerry smartphones and tablets. With Officelinx you choose how to connect, communicate and collaborate with others using the applications and devices of your choice.
Avaya Officelinx Highlights
COLLABORATE INSIDE THE APPLICATIONS YOU USE EVERYDAY
Connect, communicate and collaborate with others in any web application or web page. With Avaya Officelinx’s iLink Pro Chrome browser extension/Internet Explorer add-on, you have instant access to IM, voice communications, click-to-call, presence and location sharing right from the Web, without any software.
QUICKLY CONNECT WITH OTHERS
Connect with the people you want to communicate with by knowing where they’re located and their availability in real-time. Officelinx presence and geo-location services integrated with Google Maps makes it easy to find others or to share your location, which leads to speedier responses, quicker decisions and faster problem resolution.
WORK MORE EFFICIENTLY
Officelinx delivers your voice and fax messages into the applications you use most like email and social collaboration. Manage emails, voice messages, faxes and social updates from one inbox. Access any message from any web browser on any desktop or mobile device.
Avaya Officelinx’s iLink Pro Mobile integrate your smartphone with your company’s phone system. Make and receive calls using one unified phone number, manage calls on your smartphone like you would on your desk phone (hold, transfer, send to voicemail) and use your smartphone’s location services to intelligently route calls to different devices based on your physical location.
Avaya Officelinx Features
UNIFIED MESSAGING: Access and manage voice messages and faxes in the same inbox as your email. Resolve messages to your contacts, escalate any message thread to a live voice or video conversation and even share messages on social media. Voice messages are converted to MP3s and can be transcribed to text.
REAL-TIME PRESENCE: Easily see when others are on or off the phone and if they’re free or busy. Officelinx pulls phone presence from your company’s phone system and displays it next to your contacts’ photos. Google Apps users can integrate their Google Calendar with Officelinx to automatically share their location and availability.
INSTANT MESSAGING: Chat with others; easily add people to any IM session, share your location right within the chat window and escalate to voice or video meeting tools such as Hangouts, WebEx or Scopia.
CLICK-TO-CALL: Click on any number or extension and place calls from any web page inside a Chrome or Internet Explorer browser. You can select the device you want your call to be sent to including mobile devices.
FIND ME/FOLLOW ME: Use a single unified number that calls the right phone at the right time, regardless of your location.
CALENDAR INTEGRATION: Greet callers and route calls to different devices or voicemail based on your free/busy status in your calendar (available with Google Calendar only).
INTEGRATED FAX: Send and receive faxes right from your inbox or smartphone. Incoming faxes can be automatically organized and stored on Google Drive.
COMPLETE MOBILITY: Integrate your smartphone with your company’s phone system and manage mobile calls as if you are in the office. Place callers on hold, transfer calls, send calls to voicemail and take calls out of voicemail all from your mobile device. GEO-LOCATION SERVICES: Leverage your smartphone’s location services to share your location with others, to see other people’s location and route calls to different devices based on your physical location.
FIXED-TO-MOBILE CONVERGENCE: Seamlessly move calls from one phone to the other. Begin a call on your mobile phone and move it to your desk phone without interrupting the conversation.
SPEECH ENABLED: Navigate your email, calendar and contacts using just speech. You can even have emails read to you over your phone.
AUTO ATTENDANT + IVR: Use a speech-enabled auto attendant to greet callers in different languages, route calls and retrieve information. Callers can dial one number and simply say the name of the person they want to reach.
HIGH AVAILABILITY: Officelinx scales up to 2,000 concurrent voice sessions and 20 voice servers and can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways. Its distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery. Leverages VMware vSphere and Microsoft Hyper-V 2012 to ensure scalable and always available UC services.
BROAD INTEROPERABILITY: Officelinx is PBX independent and integrates with over 250 traditional and IP-based phone systems either individually or at the same time.
Avaya Officelinx Technical
Avaya Officelinx can be delivered as a physical or virtualized applications server, integrating any SIP or TDM based PBX. It is scalable, server based and virtualised solution. Here are a few technical specifications:
- Scales up to 2,000 ports and 20 voice servers
- Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways
- Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery
- Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and always-available communication services
- PBX independent and can integrate with over 250 traditional and IP-based phone systems individually or simultaneously
- Available for Windows, Mac, Android, iOS, Windows Phone and BlackBerry